Go Service Pro

Overview

GoServicePro's Customer Portal allows you to take your business to the next level by enabling your customers to directly interact with your service management system anytime. Role-based report distribution and security insures the right users have access to the right information.

Customers can manage account information, log new cases, review cases and work order status, and view site assets and entitlements. In addition, customers can generate reports based on their account information and in the format they desire.

Multiple web browsers supported - Internet Explorer, Firefox and Safari
Create and view cases
Manage account and site information
View site assets & entitlements

Case Management

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Visibility into customer account and site information
View site configuration information and contract entitlements
Ability to create new cases and view existing cases
Track and view work order status

Reporting

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With GoServicePro, customers can design, explore and visualize information in an interactive web-based reporting workspace. Role-based report distribution and security insures the right customer users have access to the right information. GoServicePro comes loaded with a suite of pre-defined reports that enable customers to easily track cases, work orders and entitlements. Reports can even be scheduled and automatically distributed via email to customer contacts.

Interactive web-based reporting
Intuitive user interface allows end users to save personalized versions of their reports
Role-based report distribution and security insures the right users have access to the right information
Schedule automatic report generation and distribution to customers

Benefits

Increased Revenue

Increase customer satisfaction
Improve customer loyalty
Increase service contract renewals

Increased Customer Satisfaction

Increased self-service capabilities
Visibility into case and work order status
Access to reports on customer specific data

Increased Operating Efficiency

Increase customer self-service capabilities
Reduce call center workload
Schedule automatic distribution of customer reports
Increased accuracy of customer related data

Reduced Costs

Decrease time spent on call handling activities
Reduce callbacks
Increased accuracy of customer related data

Solutions For...

Customer Self - Service