Go Service Pro

Overview

GoServicePro's Partner functionality provides an easy to use web portal designed to integrate third party service partners seamlessly into your service operations. In addition, GoServicePro enables 3rd party Service Technicians to use their own handheld devices to communicate in real-time with your Service organization.

Working in conjunction with the Dispatching functionality, GoServicePro allows service organizations to intelligently dispatch to third party partners when conditions merit, and allows third party partners to work the assignments as if they were a part of your own organization. GoServicePro's Partner functionality allows users to log time and expenses, activities, tasks completed and parts used. When completed, payment can be recorded and work orders closed. Whether using the portal or mobile functionality for 3rd Party Partners, GoServicePro gives you the power to manage your partner network seamlessly and cost effectively.

Automatically assign the right partner resource with the right qualifications and the right parts at the right time
Optimize the use of third party partners
Monitor SLA performance
Enable partners to record task completion information
Gather partner performance information to enable grading of partner performance metrics.

Work Orders

Click to Zoom

Accept/Reject work orders
Change Status
View Driving Directions and Alerts
Log Timestamps
Log Time & Expenses
Log Notes
Log Activities
Create/Fulfill Tasks

Log Parts Used
Order, Receive and Return Parts
Create and Print Service Estimates
Record Payments and Print Receipts
Close Work Orders
Integrated Service Level Agreement (SLA) functionality ties recorded activity to SLA fulfillment.
Fully integrated foreword and reverse logistics functionality for tracking installations and returns.
Create and schedule follow-up appointments

Benefits

Increased Revenue

Assign 3rd party technicians when only if there is no internal resource available to take the job, or when business conditions merit - thereby allowing your business to complete more jobs per day
Get the job done right, the first time, every time
Reduce travel costs and other operating expenses

Increased Customer Satisfaction

Empower partners with all the information necessary to deliver service as if they were internal employees
Increase first-time resolution rates by assignment of optimal resources - be it internal or 3rd party
Improve service level attainment rates and overall performance metrics through improved quality controls and visibility to partner performance data

Increased Operating Efficiency

Apply consistent scheduling policies throughout your organization, with flexibility to accommodate different scenarios
Centralize planning, scheduling and dispatching operations for both internal and partner resources
Reduce number of jobs completed late
Real-time and accurate visibility to workload and capacity of both internal and partner resources

Reduced Costs

Measure partners with consistent metrics for resolution time, commitments kept and overall cost of service
Rank order partners and analyze partner performance using Reporting Advisor™ analytics module
Share feedback and performance metrics with partners using Reporting Advisor™ partner reports

Solutions For...