Increased Revenue
Enable account teams to instantly access service level information and cross-sell or up-sell where applicable
Automatic entitlement verification ensures customers receive service levels and support they’ve purchased
Eliminate “free” services due to uncertainty about what the customer is entitled to
Increased Customer Satisfaction
Accurate quoting of service contracts
Business rules proactively notify personnel before contractually committed response times are in jeopardy
Accurate and timely bill customers for services they receive
Improved customer service level attainment rates
Increased Operating Efficiency
Business rules proactively notify personnel before contractually committed response times are in jeopardy
Automatically fulfill SLA commitments based on service milestones
Improved contract management and data capture allows for analysis of contract revenue streams and overall business performance
Reduced Costs
Automate key support offering processes
Automatic contract renewal notification and processes
Reduced concessions for not meeting contractual obligations
Accurate accounting of Partner provided services
