Reduced Costs
Streamlined mobile FE activity reporting reduces data entry time and cost
Ability to notify FE of critical changes to schedule in real time improves SLA attainment which reduces contractual penalties
Increased accountability for trunk inventory reduces stock outs and leakage
Increased Customer Satisfaction
FEs have all pertinent site configuration, site history, and current work order information enhancing first time fix rate
Real time management of FE schedules improves SLA attainment
Visibility into FE truck inventory insures FE arrives with appropriate parts to fix the customers issue
Improved Operating Efficiency
Real time feedback on technician activities enables dispatchers to make better mission critical dispatch decisions
Real time notification of FE schedule changes insures FEs are working the most important work orders
Recording of parts used and defect data enable improved root cause failure analysis
Increased Revenues
FE ability to generate service estimates in the field increase up-sell potential and reduce collection issues
Payment collection in the field improves cash flow and reduces back office invoicing efforts
Streamlined field processes allow FEs to complete more work orders per day
|
Downloads 
|
