Increased Revenue
Assign 3rd party technicians when only if there is no internal resource available to take the job, or when business conditions merit – thereby allowing your business to complete more jobs per day
Get the job done right, the first time, every time
Reduce travel costs and other operating expenses
Increased Customer Satisfaction
Empower partners with all the information necessary to deliver service as if they were internal employees
Increase first-time resolution rates by assignment of optimal resources – be it internal or 3rd party
Improve service level attainment rates and overall performance metrics through improved quality controls and visibility to partner performance data
Increased Operating Efficiency
Apply consistent scheduling policies throughout your organization, with flexibility to accommodate different scenarios
Centralize planning, scheduling and dispatching operations for both internal and partner resources
Reduce number of jobs completed late
Real-time and accurate visibility to workload and capacity of both internal and partner resources
Reduced Costs
Measure partners with consistent metrics for resolution time, commitments kept and overall cost of service
Rank order partners and analyze partner performance using Reporting Advisor™ analytics module
Share feedback and performance metrics with partners using Reporting Advisor™ partner reports
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