Go Service Pro

Overview

GoServicePro's Billing functionality enables automatic generation of billing records for contract, T&M, and parts sold based on the specific terms and conditions defined in the contract for each customer. GoServicePro allows contracts to be set up with variable labor rates, parts prices, travel reimbursement rates, expense markups and event charges. The system supports a variety of billing scenarios from annuity contracts to extended warranties to T&M labor to pre-purchased service packs. Billing can be calculated immediately upon completion of service or held until the monthly or quarterly billing cycle. Rollup and consolidated invoice settings allow for customized invoice generation on a customer by customer basis.

Integrated financial management makes it easy to monitor monthly invoicing processes, as well as analyze overall contract profitability, total billings, revenue earned, work in progress, and service costs on a customer by customer basis. Invoices and journal entries are automatically created to support revenue recognition and integration with back-end financial AR and GL systems. Additional functionality for supporting partner payables enables automatic generation of outbound payment records when service is performed by 3rd party service providers.

Capture both revenue and cost related data for easy analysis and reporting of contract profitability
Create outgoing invoices and payables records for time, expenses, parts and contract charges
Consolidate invoices across multiple contracts
Provide service estimates to customers while on-site
Integrates with any financial system for AR, AP and GL

Invoicing

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Automatic generation of financial schedules for order booking, invoicing, revenue recognition and warranty reserve per contract
Automatically calculates charges for labor, expenses, parts, event charges and contract annuities based on configurable contract parameters

Labor Price Books and Pricing Matrix support pricing with contract, customer, territory or market specific adjustments, overrides, discounts, uplifts, fees, labor rates and expenses
Support for multiple billing frequencies and cycles including monthly, quarterly, annual, semi-annual, fiscal month and fiscal year - in advance or in arrears
Automatically prepares invoice line items and billing headers for export to AR systems
Support for tax calculations based on stored tax rates or using web based tax services

Costing

Capture both revenue and cost related data for easy analysis and reporting of contract profitability
Automatically generate payables when using 3rd party service providers
Data mapping capabilities enable generation of GL entries including AR (sales, taxes, etc), AP (3rd party services, expense reimbursements), Inventory, COGS, WIP, Revenue Recognition and Warranty Reserve

Benefits

Increased Revenue

Improve accuracy of invoices
Shorten billing and collection cycles
Reduce improper or lost Time and Materials billing data
Reduce payment delays
Easily identify most profitable contracts and customers

Increased Customer Satisfaction

Reduce customer billing disputes through more accurate invoicing
Provide service estimates while on-site (with optional Wireless Advisor™ module)
Customer specific invoice formats and detail levels
Customer specific invoice frequency

Increased Operating Efficiency

Automatic generation of time and expense reports
Improved contract profitability through reporting
Automatic generation of invoices and service related journal entries

Reduced Costs

Decrease billing and collection efforts
Reduce payment delays due to incorrect invoices
Improve accuracy of payables calculations to 3rd party service providers

Solutions For...

Service Billing