Go Service Pro

Overview

GoServicePro's provides Service Managers with the power to run their field service business remotely over the Web. It includes access to essential customer information and workflow processes in an easy to use and intuitive web package. Managers can view their employees' schedules, approve skill additions and weekly time and expense reports, and view customer SLA statistics. The Manager's portal is also available to 3rd Party Service Managers, providing limited visibility into only the Work Order assignments given to their organization.

Easy to use and intuitive interface requires very little training.
Real-time and accurate visibility to workload and capacity of both internal and partner resources
Managers schedule report allows field managers and 3rd party administrators to view schedules for all of their resources at once.

Resource Management

View/modify schedules for all resources at once, or by region, district, office
Maintain and approve employee skills
Approve employee time sheet and expense reports
Easily enter non-work order related time and expenses

Reporting

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GoServicePro's Reporting functionality provides powerful, dynamic, actionable information that enables service organizations to monitor critical business processes and automatically notify responsible parties when corrective action is required. Users can design, explore and visualize information in an interactive web-based reporting workspace or interact with them directly within the Service Management System (SMS) or any other corporate website. GoServicePro comes loaded with a suite of pre-defined service reports that enable service businesses to measure and analyze critical service processes in order to reduce costs and increase revenue. Underlying each report is actual data, so managers can drill down and explore the data impacting their business.

Get up-to-the-minute intelligence on day-to-day operations
Intuitive user interface allows end users to save personalized versions of their reports
Role-based report distribution and security insures the right users have access to the right information
Actionable analytics notify appropriate parties to take action when processes go out of bounds
Suite of pre-defined service reports facilitate measurement and analysis of critical processes

Benefits

Increased Revenue

Track job assignments and areas of high density requiring more resources
Get the job done right, the first time, every time
Reduce travel costs and other operating expenses

Increased Customer Satisfaction

Ability to update subordinate schedules allows for real-time schedule changes to ensure SLAs are being met
Increase first-time resolution rates by assignment of optimal resources - be it internal or 3rd party
Improve service level attainment rates and overall performance metrics through improved quality controls and visibility to performance data

Increased Operating Efficiency

Apply consistent scheduling policies throughout your organization, with flexibility to accommodate different scenarios
Centralize planning, scheduling and dispatching operations for both internal and partner resources
Reduce number of jobs completed late
Real-time and accurate visibility to workload and capacity of both internal and partner resources

Reduced Costs

Measure employees with consistent metrics for resolution time, commitments kept and overall cost of service
Track skills to know what areas require improvements

Solutions For...

Managers