Overview
GoServicePro's Service Technician applications can be accessed via an internet connected web browser or a mobile device and can be utilized by both internal and 3rd party employees. GoServicePro provides the service technician with an unparalleled suite of field service functionality, allowing them to get driving directions, log time and parts used, generate estimates, receive payments, and manage personal calendars from their handheld device or an internet browser.
The fully integrated wireless service platform enables real-time communication between the dispatching center and service technicians. Mobile technicians can work in offline mode while outside of cellular coverage and synchronize automatically when connectivity is restored. For handheld devices, both Windows Mobile and Blackberry platforms are supported. The system takes full advantage of GPS capable devices by transmitting its current location to the back office throughout the day, allowing dispatchers to make intelligent, real-time dispatching decisions. With GoServicePro, service technicians are more connected, more productive and more empowered to deliver superior service.
- Access from browser or mobile, from office or road
- Supports all critical field service tasks
- Easy to use and intuitive interface requires very little training
- Integrated Service Level Agreement (SLA) functionality ties recorded activity to SLA fulfillment, providing proactive notification to Call Center and Dispatchers
- Real-time access to Service and Customer data
- Record and track Time and Expenses
- Real-time inventory parts movements
